Terms and Conditions

Last Updated: August 1, 2023

We help users to research, curate and book travel experiences, post opinions of those experiences.

These Terms of Use apply to any use of our services. Please read these Terms of Use carefully, as they contain important information concerning your legal rights and limitations on these rights, as well as a section regarding applicable law and jurisdiction of disputes. By accessing or using our services, you are indicating that you have read these Terms of Use and agree to be bound by them. If you do not agree with all of these Terms of Use, you are not permitted to access or use the services.


1.1 These terms of use, together with the Privacy Policy (collectively, the “Terms of Use”) set out the terms on which we provide services (the “Services”) through our website and other communication. When we refer to “you”, we mean any person that accesses or uses the Services.

1.2 These Terms of Use govern your relationship with us in respect of your use of the Services, including any bookings that you make of any tour, ticket, attraction, activity and/or experience (described in these Terms of Use as an “Experience”) that is advertised on our Website or curate by us.

1.3 By using or accessing the Services, by booking a Product (“Book”, “Booking”), you agree to be bound by these Terms of Use without modification, and you represent that you have read and understood them. In all Booking arrangements, the person making the Booking shall be deemed to have accepted these Terms of Use on behalf of all the persons named in the Booking.

1.4 We may update or otherwise modify these Terms of Use at any time, and you understand and agree that your continued access or use of the Services after such change signifies your acceptance of the updated Terms of Use. We will note the date that updates were last made to the Terms of Use at the top of this page, and the updated Terms of Use will take effect upon posting. It is your responsibility to return to this page periodically to review the most current version of the Terms of Use.

Use of the Services

2.1 As a condition of your use of the Services, you represent and warrant that (i) all information supplied by you in the course of your use of the Services is true, accurate, current and complete, and (ii) you are 13 years of age or older in order to use the Website. We will not knowingly collect the information of anyone under the age of 13.

2.2 Your use of the Services is permitted by Bali Customized Tours only for personal, non-commercial use and/or to make legitimate requests to make a Booking of the Products offered. You agree not to use this Services to make any speculative, false or fraudulent requests or Bookings.

2.3 We retain the right at our sole discretion to deny access to the Services to anyone at any time and for any reason, including, but not limited to, for violation of these Terms of Use.

Website Prohibited Activities

4.1 The content and information on the Website (including, but not limited to, messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software (including Software, as defined in Section 8.2), code or other material, and collectively described herein as the “Website Content”), as well as the infrastructure used to provide such Website Content, is proprietary to us. You agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any Website Content, or any products or services obtained from or through the Website. Any other use of the Website Content, products and/or services requires the prior written permission of Bali Customized tours.

4.2 Additionally, you agree that you will not and will not assist or enable others to:

  1. use the Website or the Website Content for any commercial or unlawful purpose;
  2. access, monitor or copy any Website Content using any robot; spider, scraper or other automated means or any manual process to access, scrape, index, retrieve or otherwise use the Website or any Website Content for any purpose without our express written permission;
  3. violate the restrictions in any robot exclusion headers on the Website or bypass or circumvent other measures employed to prevent or limit access to the Website;
  4. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure or makes excessive traffic demands on the Website;
  5. deep-link to any portion of the Website for any purpose without our express written permission;
  6. “frame”, “mirror” or otherwise incorporate any part of the Website into any other website without our prior written authorization;
  7. attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any Software;
  8. use the Website to transmit any computer viruses, worms, defects, Trojan horses or other items of a destructive nature (collectively, “Viruses”);
  9. use any device, software or routine that interferes with the proper working of the Website, or otherwise attempt to interfere with the proper working of the Website;
  10. use the Website to violate the security of any computer network, crack passwords or security encryption codes;
  11. disrupt or interfere with the security of, or otherwise cause harm to, the Website; or
  12. remove, circumvent, disable, damage or otherwise interfere with any security-related features of the Website, features that prevent or restrict the use or copying of Website Content, or features that enforce limitations on the use of the Website.


5.1. You and other users of the Website may contribute to the Website in a number of different ways, including submitting emails, writing reviews, making postings, uploading and posting photos or videos, making comments or suggestions, submitting ideas, filling out public profiles, rating other users’ contributions and making other similar contributions or submissions to the Website and/or otherwise to Bali Cusromized Tours (collectively, “User Content”). We may use User Content in a number of different ways, including but not limited to displaying it on the Website, reformatting it, translating it into other languages, editing it for clarity and grammar, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites, mobile properties, applications, and media platforms.

5.2. By submitting User Content, you grant Bali Customized Tours, non-exclusive, royalty-free, fully paid-up, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such User Content throughout the world in any media, now known or hereafter devised, for any purpose; and (b) use the name that you submit in connection with such User Content. You acknowledge that Bali Customized Tours may choose to provide attribution of your User Content at our discretion. You further grant Bali Customized Tours the right to pursue at law any person or entity that violates your or Bali Customized Tours rights in the User Content by a breach of these Terms of Use. You acknowledge and agree that User Content is non-confidential and non-proprietary. If it is determined that you retain moral rights (including rights of attribution or integrity) in the User Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the User Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the User Content by Bali Customized Tours or its licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the User Content; and (d) you forever release Bali Customized Tours, and its licensees, successors and assigns, from any claims that you could otherwise assert against Bali Customized Tours by virtue of any such moral rights.

5.3 You alone are responsible for the User Content you submit. You assume all risks associated with such User Content, including anyone’s reliance on its accuracy, completeness or usefulness, or any disclosure by you of information in such User Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use, and authorize the use of, such User Content as described herein. You may not imply that such User Content is in any way sponsored or endorsed by Bali Customized Tours.

5.4 Bali Customized Tours takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is Viator liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.

5.5 Although Bali Customized Tours has no obligation to screen, edit or monitor any User Content, Bali Customized Tours reserves the right, and has absolute discretion, to remove, screen, translate or edit without notice any User Content at any time and for any reason, and you are solely responsible for creating back-up copies and replacements of your User Content at your sole cost and expense. Bali Customized Tours has no obligation to retain or provide you with copies of your User Content, nor do we guarantee any confidentiality with respect to your User Content.

Products and Booking Reservations

6.1 In respect of each Booking, Bali Customized Toura is the agent and that we are free to accept or reject such booking. These Terms of Use govern your use of the Services, the provision of the Product you Book will be subject to the terms and conditions displayed on the Website in respect of such Product, any information made available to you during the Booking process, and the terms and conditions of the agent with whom you have a legal contract for the supply of the Product.

6.2 If you make a Booking, you agree to review and be bound by the applicable terms and conditions and any other rules or policies related to the Product.

6.3 By making a Booking, you warrant that you are at least 18 years of age, that you possess the legal authority to enter into both this binding agreement and a binding agreement with the agent, to use the Services, to purchase the Product, and that all information you supply is true and accurate. You further agree that you will use the Platform to make only legitimate Bookings for you and/or others for whom you are legally authorized to act.


8.1 The price of each Product will be quoted on a per-person basis, unless otherwise specified.

8.2 Prices are based on the local tariff at the time of quoting, converted at the prevailing foreign-exchange rate as determined by Bali Customized Tours. See Section 9 for more information about currency conversions.

8.3 Price quotations are subject to change without notice, until a Booking has been made.

8.4 Prices do not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

8.5 Inclusions by Bali Customized Tour. Prices do not include tips/gratuities; passport and visa fees; baggage and personal insurance; any items of a personal nature; taxes or duties; and any beverages or food that has not specifically stated as included.

Currency Conversions

9.1 If Bali Customized Tours provides a currency converter, currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified, and actual rates may vary. Currency quotes may not be updated on a daily basis, and Bali Customized Tours do not warrant or guarantee accuracy. Bali Customized Tours shall not be liable to you if prices change due to currency fluctuations.


10.1 When you make a Booking, Bali Customized Tours collects your payment information and processes your payment as described in Section 11. Full payment by credit or debit card is required to make a Booking, unless otherwise specified.

10.2 The value of your Booking may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or payment card company may convert the payment into the local currency and may charge fees, resulting in differences between the amount displayed through the Platform, and the final amount charged to you. Bali Customized Tours recommends that you contact your bank or card company if you have any questions concerning any applicable currency conversion or fees.

Payment Processing

11.1 Under these Terms of Use, the payment processing services for the Services provided are Bali Customized Tours.

Modifications or Cancellations by You

12.1 Once a Product has been purchased, your Booking cannot be changed by you or cancelled with a refund, unless otherwise stated in the terms and conditions applicable to such Product.

12.2 The standard cancellation policy allows you to request a change to and/or cancel a Booking up until 24 hours before the start time of the Booking; or if the Experience does not have an explicit start time, the deadline to request a change or to cancel will generally be 11:59pm, two days before the start date. Timings are calculated in accordance with the time zone of the Experience.

12.3 If any Product is designated as ‘All Sales Final’ or with materially similar messaging it is non-refundable, and it will not be possible to change or cancel it after making a Booking. A minority of Products have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

12.4 Notwithstanding Sections 12.2 and 12.3, (a) requests for modifications and amendments to a Booking, including date change requests (collectively, a “Change Request”) should be through contact us on the Website; and (b) if it is possible to implement a Change Request, Bali Customized Tours shall not charge a fee for doing so, as long as the Change Request is received by us by the deadline specified in the Product listing.

12.5 All Change Requests shall be processed by Bali Customized Tours subject to the availability. Bali Customized Tours does not guarantee the success of any Change Request. If we are unable to accept such Change Request, then your right to a refund (if any) shall be governed by the cancellation terms of your Booking.

12.6 No refunds are available once an Experience has commenced, or in respect of any Product’s package, accommodation, meals or any other services that have started to be utilized.

Other Modifications and Cancellations

13.1 Occasionally we may make a change to a Product after your purchase, including but not limited to the date, price, inclusions, coverage, age requirements, and/or any other Product features and/or requirements. As a result, Bali Customized Tours reserves the right to cancel, change or substitute any Product that you have purchased, at any time, for any reason. If the change proposed is material (for example, a change in dates and/or a significant change to the itinerary), and you are dissatisfied with the alternative that is offered, you will be entitled to a full refund of the original purchase price.

Passports, Visas & Insurance

14.1 When you make a Booking, you are responsible for ensuring that you meet all foreign entry requirements and that your travel documents, including passports and visas, are in order.

14.2 For applicable passport and visa requirements, you should consult the relevant embassy or consulate for information. Such requirements may change at any time, and it is your responsibility to check for up-to-date information before making a Booking and before your departure. Bali Customized Tours accepts no liability in connection with any person who is refused entry onto a flight or into any country, including countries such person may just be passing through enroute to their destination.

14.3 As visa and health requirements are subject to change without notice, Bali Customized Tours recommends that you verify health and visa requirements with the appropriate consulate prior to departure. It is also your responsibility to consult your physician for current recommendations on inoculations before you travel internationally, and to ensure that you meet all health entry requirements and follow all medical guidance related to your trip.

14.4 Bali Customized Tours strongly recommends that you purchase a comprehensive travel insurance policy prior to departure to protect your Product purchase. If you cancel your trip or significantly alter travel dates, your travel insurance policy may reimburse the cost of cancellation fees and related expenses. Please review your travel insurance policy carefully for related terms and conditions.

14.5 Although most travel, including travel to international destinations, is completed without incident, travel to certain destinations may involve greater risk than others. Bali Customized Tours urges customers to investigate and review travel prohibitions, warnings, announcements and advisories issued by the United States Government and destination country governments prior to booking travel to international destinations. Information on conditions in various countries and the level of risk associated with travel to particular international destinations can be found at www.state.govwww.tsa.govwww.dot.govwww.faa.govwww.cdc.govwww.treas.gov/ofac and www.customs.gov.


General Provisions

15.1 If any part of these Terms of Use is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in these Terms of Use shall continue in effect.

15.2 These Terms of Use (and any other terms and conditions referenced herein) constitute the entire agreement between you and Bali Customized Tours with respect to the Services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and Bali Customized Tours with respect to the Services. A printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

15.3 Any rights not expressly granted herein are reserved.